Merge former GeoCloud Drive and Reality Cloud Studio accounts
Following the consolidation of Reality Cloud Studio (RCS) and GeoCloud Drive (GCD) into Hexagon GeoCloud, some organisations may find themselves with two separate company accounts — one for RCS and one for GCD — both with an active subscription. To eliminate this duplication and unify your team under a single account, we are offering a managed account-merge service.
Account merges are performed by Hexagon on your behalf. You cannot perform this action yourself inside the platform.
Who can submit a request for account merging?
Only Company Admins are authorised to submit an account merge request on behalf of their organisation. If you are not sure whether you have the Company Admin role, check https://hxdr.app/account/users inside your company account.
A merge can only be carried out between two accounts that demonstrably belong to the same company. Merges across unrelated organisations are not supported.
What happens during account merging?
The merge is a structured, multi-step operation carried out by the Hexagon team. Here is what takes place for each pair of accounts:1
User comparison - Your two accounts are compared to identify users that exist in one but not the other. Duplicate users (same email address in both accounts) are automatically recognised and will not be duplicated again.2
User invitations sent - Users who exist in your source account (Account A — typically the MyWorld account) but are not yet present in your target account (Account B — the RCS account) will receive an invitation email. Their account role is preserved during this step.3
Users accept invitations - All invited users must accept their invitation before the merge can proceed. You will be notified if any user has not accepted by the deadline so you can follow up internally.4
Projects transferred - All projects belonging to users in the source account are transferred to their corresponding users in the target account. Paid usage (uploads, downloads, processing) is preserved without change.
Confirmation sent - Once the merge is complete, a confirmation email is sent to the account admin who originally submitted the request.
The decommissioning of the now-redundant source account takes place in a separate clean-up phase carried out a few months after the merge. Your data will remain fully accessible in the target account in the meantime.
When do merges take place?
Account merges are performed in three scheduled batch windows. Choose the window that best fits your organisation's timeline when submitting your request.
May 18th 2026 - Window 1
June 29th 2026 - Window 2
August 24th 2026 - Window 3
Important: Each window has a registration deadline approximately two weeks before the merge date. If you miss a deadline, your request rolls over to the next available window.
How to request a merge
To initiate an account merge, follow these steps:
Fill in the request form — Select your preferred merge window. The form must be submitted by a Company Admin. → Request for Merging Company Accounts – Fill out form
Ensure users accept their invitations — After your request is confirmed, affected users receive invitation emails. Ask them to accept before the merge date.
After the merge is completed you will receive a confirmation email at the address associated with the account admin that submitted the original request.