Does streaming of a shared assets count towards usage of my data allowance?
No. Streaming of uploaded assets to a web browser or integrated desktop application (e.g., CloudWorx plugins or Cyclone 3DR) is free for all users.
Does re-uploading and reprocessing the same files consume my data allowance?
Yes.
Where can I see the usage of my data?
Click your user in the lower left corner and then Subscriptions. The Usage section shows what you have consumed across the three tracked categories: upload, download and processing.
Usage information is only accessible to Admin and Maintainer Users.
Can I get a detailed breakdown of my usage per project?
Yes. Admins can export a usage report as a CSV file from the Subscriptions page, for any date range from one day up to three months. The report shows how much each project contributed to your upload, download and processing volume, and which users inside each project did the work, so you can attribute consumption to a specific job or client.
Only Admin users can generate the usage report. For the full steps, see Export a usage report per project.
How can I cancel my subscription?
As a usage-based account holder, you are billed annually by invoice. You will be contacted by our sales team before your subscription renews and you may cancel at that time. You may also contact sales directly to cancel your subscription before the end of your contract. If you cancel before the end of your contract, you will retain access to the product through the end of the original contract date, after which your access will be removed. No refunds are made for unused time.