How your subscription works
Your Hexagon GeoCloud subscription gives your company account one subscription quota for the subscription term. Upload, download and processing all use this quota. Storage, viewing, streaming to CloudWorx or Cyclone 3DR, users, projects and sharing links are unlimited and included in your subscription.
Each subscription is identified by its Entitlement ID (EID), which you receive by email with your Entitlement Certificate. Include your EID in any request about your subscription.
Who can manage the subscription: company account Admins and Maintainers can view the subscription and its usage. Only Admins can export a usage report. See Roles and permissions.
Which task?
I want to… | Go to |
|---|---|
Activate a new subscription with my EID | |
Check my quota, usage or renewal date | |
Understand which actions use quota | |
See which projects and users used the quota | |
Add quota because I'm running low, or renew because my term is ending | Running low or expiring: add quota or renew |
Stop my subscription | Cancel your subscription |
In this section
Activating your subscription — enter your EID to activate or reactivate your subscription.
Your Subscriptions page — what each part of the Subscriptions page shows.
What consumes your subscription quota — what uses quota and what is unlimited.
Export a usage report per project — CSV breakdown of usage by project and user.
Running low or expiring: add quota or renew — what happens when your quota runs out or your term ends, and how to add quota, change package or renew.
Cancel your subscription — how to cancel and what happens to your access.
Contact Customer Success
For anything about your subscription, contact your Customer Success Manager or your region's Customer Success team, and include your EID.
Region | Contact e-mail |
|---|---|
EMEA | customersuccess.realitycapture.emea@hexagon.com |
APJ | customersuccess.realitycapture.apj@hexagon.com |
Americas | customersuccess.realitycapture.americas@hexagon.com |