Activating a Subscription on an Existing Account

Users who created a Reality Cloud Studio account prior to November 2024 may be required to enter the EID provided along with their unique URL begining in June 2025. Entering the EID will enable continued usage of the platform and a robust usage dashboard reflecting total usage against the account’s limit and usage within the categories of upload, download and processing.

Activating an EID

1. Login using an Admin account.

The first account created with a company account will be an admin account.

2. Click your account badge.

3. Click Subscriptions.

4. As a new account, you will be prompted to add a previously purchased subscription or contact sales.

Click Enter EID.

5. Locate your Entitlement ID (delivered by email with your unique activation link).

15. Enter your EID.

16. Click Submit.

17. Reality Cloud Studio will activate your subscription and notify you with a message stating "Your subscription has been activated successfully!" in the lower right-hand corner of the screen.

18. You will be redirected to your subscription dashboard. Please confirm that the subscription listed here matches the expected data quota.

Please use the Contact Sales or Contact Support buttons if you find anything to be incorrect.