---
title: "Cyclone ENTERPRISE is stuck on \"Loading...\""
slug: "cyclone-enterprise-cyclone-enterprise-is-stuck-on-loading"
updated: 2026-09-04T16:10:51Z
published: 2026-09-04T16:10:51Z
canonical: "rcdocs.leica-geosystems.com/cyclone-enterprise-cyclone-enterprise-is-stuck-on-loading"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://rcdocs.leica-geosystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cyclone ENTERPRISE is stuck on "Loading..."

### **Description**

When trying to open or access Cyclone ENTERPRISE via the browser UI, it results in a loading page like below that never ends.

![image161-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image161-20250926-100450.png)

### Probable Causes

- Cyclone ENTERPRISE may have failed to connect to the CLM license server when it started up.
- The CLM license server is not running.
- The CLM license server is in a broken state.

### **Solution**

1. Use the CLM for Floating Licenses program to verify that the license server is running, and host is ‘Fully Trusted’.

![image160-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image160-20250926-100450.png)
2. Use the Cyclone ENTERPRISE Launcher to restart the Cyclone ENTERPRISE server.
3. Open the Cyclone ENTERPRISE Launcher in the taskbar notification area by double-clicking it. Click "Stop Server", then “Start Server".

| ![image157-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image157-20250926-100450.png) | ![image210-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image210-20250926-100450.png) | ![image158-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image158-20250926-100450.png) |
| --- | --- | --- |

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