---
title: "Can't Reach Cyclone ENTERPRISE login page"
slug: "cyclone-enterprise-can-t-reach-cyclone-enterprise-login-page"
updated: 2026-09-04T16:10:28Z
published: 2026-09-04T16:10:28Z
canonical: "rcdocs.leica-geosystems.com/cyclone-enterprise-can-t-reach-cyclone-enterprise-login-page"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://rcdocs.leica-geosystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Reach Cyclone ENTERPRISE login page

## Wrong IP Address

### **Description**

When trying to open or access Cyclone ENTERPRISE via the browser UI, it results in an error message, that the site can’t be reached (e.g., where "bimbox01" is the server name on the local network):

| ![image155-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image155-20250926-100450.png) | ![image156-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image156-20250926-100450.png) |
| --- | --- |

**Probable Cause**

A wrong IP address is set for the Cyclone ENTERPRISE Server.

### **Solution**

Verify that you have the correct IP address for your Cyclone ENTERPRISE Server.

## Inaccessible Ports

### **Description**

Same as [above](https://hexagonmi.atlassian.net/wiki/spaces/RCD/pages/44134763389/Can%27t+Reach+Cyclone+ENTERPRISE+login+page#Description).

### **Probable Cause**

The required Ports are not open.

### **Solution**

Modify Windows Firewall rules to allow inbound TCP/UDP onthe correct Ports:

- For default network settings (HTTP): **Port 5050**
- For default HTTPS configurations: **Ports 80** and **443**
- If you **customized** the Ports in the configuration files, use the ones you assigned to Cyclone ENTERPRISE.

## Cyclone ENTERPRISE Server not running

### **Description**

Same as [above](https://hexagonmi.atlassian.net/wiki/spaces/RCD/pages/44134763389/Can%27t+Reach+Cyclone+ENTERPRISE+login+page#Description).

### **Probable Cause**

Cyclone ENTERPRISE Server is not running

### **Solution**

Open the Cyclone ENTERPRISE Launcher in the taskbar notification area by double-clicking it. Click “Start Server”.

| ![image157-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image157-20250926-100450.png) | ![image158-20250926-100450.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image158-20250926-100450.png) |
| --- | --- |

*Use the Navigation Tree to move to the next section or search for your desired topic.*