System Settings | Desktop/Laptop

It is recommended to configure your workstation for best performance in Reality Cloud Studio. There are some cases where Windows blocks access to the systems GPU. This may apply if:

1. Using Windows OS

2. Task Manager performance shows two GPU, one which is named "Intel(R) UHD ..."

Please refer to The Visualization Settings Quality topic for additional options to optimize your experience in Reality Cloud Studio.

Hardware

• Use a machine with a dedicated GPU. A machine with only integrated Graphics (Intel UHD, Intel HD) will have a poorer performance.

GPU

• Go to chrome://settings/system and toggle "Use hardware acceleration when available" to ON

• Force Chrome to use the GPU (Windows only)

  • Go to Settings > System > Display > Graphics settings. Choose "Desktop app" under "Choose an app to set preference", click "Browse", and locate your browser's executable file (e.g., chrome.exe for Chrome). Select the browser, click "Options", and choose "High performance …" to force it to use your dedicated GPU
    IMPORTANT: In some cases there might be multiple “chrome.exe” on a machine. Ensure settings are changed to the “chrome.exe” used to show HxDR
    

    

• Validate GPU access as follows:

  • Open the “Task manager” → “Performance”

  • Go to HxDR, and open an asset

  • This action should have caused a spike on load on the GPU and not on the Intel UHD/HD

• As a last option one may disable UHD/HD on Device manager. This is only recommended as temporary solution.

  

Bandwidth / Data caching

• Ensure there is a good internet connection (> 200 Mbps)

Network

• Quality of Service:
  It is common in office network environments to have Quality of Service (QOS) settings to prioritize traffic with critical business systems. Ask your IT team to add hxdr.app as a priority application.

• Firewalls:
  Firewalls might also restrict traffic to Reality Cloud Studio. If access to Reality Cloud Studio is blocked or extremely slow compared to http://speedtest.net , ask IT to check firewall logs to see if the application is being blocked.

• Corporate VPN:
  VPN’s can route traffic through a central location, adding latency. Ask IT about an exception for hxdr.app (called selective routing or split tunneling), so the traffic does not have to go through the VPN.

Browser

• Chrome is the recommended browser for best performance.

Visualization settings

• Low: Use this setting for older computers with Intel integrated graphics, less than 16GB RAM, or internet bandwidth less than 100 Mbps

• Medium: Use this setting for newer computers with Intel integrated graphics, 16GB RAM, and internet bandwidth less than 100 Mbps

• High: Use this setting for computers with Intel IRIS, or discrete GPU’s from NVIDIA or AMD, 16GB or more RAM, and more than 100Mbps internet bandwidth

• Ultra: Use this setting for computers with a discrete GPU from NVIDIA or AMD with dedicated GPU memory and bandwidth greater than 200Mbps.

• Point Cloud Blending: This feature smooths the point cloud to make it look more like a mesh. This feature is very resource intensive and requires a mid/high-end NVIDIA or AMD discrete GPU with dedicated GPU memory, otherwise performance may be significantly degraded.