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Activating your subscription

Users who created an HxDR Reality Cloud Studio company account previously can follow these instructions to (re)activate the subscription. Users may have previously created the company account but:

  • Did not complete the activation steps during the account sign-up process, as defined here

  • It was before November 2024. In this case, it may be required to enter the EID and unique URL provided in June 2025. Entering the EID will enable continued use of the platform and a robust usage dashboard that reflects total usage against the account's limit and usage within the categories of upload, download, and processing.

Activating an EID

  1. Navigate to https://realitycloudstudio.hxdr.app and log in with an Admin account. See Login and authorisation if you need help with this step.

The email used in the Personal Details section of the account creation process will be the default Admin account.

  1. Click your account badge (bottom-left corner).

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  1. Click Subscriptions.

RCS Subscription Tab

  1. A “No active subscription at the moment” message will appear.

For a new account, you will be prompted to add a previously purchased subscription or contact sales.

  1. Click Enter EID.

RCS Enter EID

  1. Locate your Entitlement ID (EID) delivered by email and:

    1. Included in an attached Entitlement Certificate

Ensure the Product on the Entitlement Certificate is Reality Cloud Studio Subscription. If it is not, it is the incorrect EID and should not be entered here. Contact your sales rep if you do not have this product name on the Entitlement Certificate.

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  1. Or within the email body with a unique activation link

RCS Subscription Email

Invitation email with EID and unique URL (URL not shown)

  1. Enter the EID.

RCS Enter EID

  1. Click Submit.

  2. HxDR Reality Cloud Studio will activate the subscription and notify you with a message stating "Your subscription has been activated successfully!" in the lower right-hand corner of the screen.

RCS Subscription Activated

  1. You will be redirected to your subscription dashboard. Please confirm that the subscription listed here matches the expected data quota.

Please use the Contact Sales or Contact Support buttons if anything is incorrect.

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