---
title: "Subscription management"
slug: "hexagon-geocloud-subscription-management"
description: "Manage your Hexagon GeoCloud subscription, EID, quota, usage, renewal, cancellation, and Customer Success support in one guide."
tags: ["GeoCloud Subscription", "Subscription Quota", "Entitlement ID"]
updated: 2026-11-10T15:57:29Z
published: 2026-11-10T15:57:29Z
canonical: "rcdocs.leica-geosystems.com/hexagon-geocloud-subscription-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://rcdocs.leica-geosystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription management

## How your subscription works

Your Hexagon GeoCloud subscription gives your company account one **subscription quota** for the subscription term. Upload, download and processing all use this quota. Storage, viewing, streaming to CloudWorx or Cyclone 3DR, users, projects and sharing links are unlimited and included in your subscription.

Each subscription is identified by its **Entitlement ID (EID)**, which you receive by email with your Entitlement Certificate. Include your EID in any request about your subscription.

**Who can manage the subscription:** company account Admins and Maintainers can view the subscription and its usage. Only Admins can export a usage report. See [Roles and permissions](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/roles-and-permissions).

---

## Which task?

| I want to… | Go to |
| --- | --- |
| Activate a new subscription with my EID | [Activating your subscription](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/activating-your-subscription) |
| Check my quota, usage or renewal date | [Your Subscriptions page](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/interpreting-the-dashboard) |
| Understand which actions use quota | [What consumes your subscription quota](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/what-consumes-your-subscription-quota) |
| See which projects and users used the quota | [Export a usage report per project](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/export-a-usage-report-per-project) |
| Add quota because I'm running low, or renew because my term is ending | Running low or expiring: add quota or renew |
| Stop my subscription | Cancel your subscription |

---

### In this section

- [Activating your subscription](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/activating-your-subscription) — enter your EID to activate or reactivate your subscription.
- [Your Subscriptions page](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/interpreting-the-dashboard) — what each part of the Subscriptions page shows.
- [What consumes your subscription quota](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/what-consumes-your-subscription-quota) — what uses quota and what is unlimited.
  - [Export a usage report per project](https://rcdocs.leica-geosystems.com/hexagon-geocloud/latest/export-a-usage-report-per-project) — CSV breakdown of usage by project and user.
- Running low or expiring: add quota or renew — what happens when your quota runs out or your term ends, and how to add quota, change package or renew.
- Cancel your subscription — how to cancel and what happens to your access.

---

## Contact Customer Success

For anything about your subscription, contact your Customer Success Manager or your region's Customer Success team, and include your EID.

| Region | Contact e-mail |
| --- | --- |
| EMEA | customersuccess.realitycapture.emea@hexagon.com |
| APJ | customersuccess.realitycapture.apj@hexagon.com |
| Americas | customersuccess.realitycapture.americas@hexagon.com |

## Related

- [Activating your subscription](/hexagon-geocloud-activating-your-subscription.md)