---
title: "FAQ for Hexagon GeoCloud"
slug: "hexagon-geocloud-faq"
updated: 2026-08-18T15:03:09Z
published: 2026-08-18T15:03:12Z
canonical: "rcdocs.leica-geosystems.com/hexagon-geocloud-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://rcdocs.leica-geosystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ for Hexagon GeoCloud

Welcome to Hexagon GeoCloud. Please review the list of frequently asked topics and questions or search for your topic.

**Check the availability of HxDR on the status page**: [HxDR Status](https://status.hxdr.app/) HxDR Status provides a real‑time overview of the platform’s global and regional health, including any major incidents or impactful issues. Regular Monday production releases occur between 10:00–11:00 CET, during which intermittent service disruptions may happen and will be reported here if significant.

Still need help? Contact our team.

[Contact Sales](https://hxdr.com/contact-sales/)

[Contact Support](https://hxdr.com/contact-support/)

## FAQ Topics:

- [Import and Supported File Formats](/v1/docs/hexagon-geocloud-supported-file-formats)
- [New Account Creation](/v1/docs/hexagon-geocloud-new-account-creation)
- [Interpreting the Dashboard](/v1/docs/hexagon-geocloud-interpreting-the-dashboard)
- [Usage-based Account Information](/v1/docs/hexagon-geocloud-usage-based-account-information)
- [Auto-Registration](/v1/docs/hexagon-geocloud-auto-registration)
- [Auto-Meshing](/v1/docs/hexagon-geocloud-auto-meshing)
- [Sharing and collaborating](/v1/docs/hexagon-geocloud-sharing-and-collaborating)
- [Record Tours](/v1/docs/hexagon-geocloud-record-tours)
- [Hexagon GeoCloud: Troubleshooting](/v1/docs/hexagon-geocloud-reality-cloud-studio-troubleshooting)
- [Hexagon GeoCloud: Hardware / software](/v1/docs/hexagon-geocloud-hexagon-geocloud-hardware-software)
- [Unified Reality Cloud Studio and GeoCloud Drive](/v1/docs/hexagon-geocloud-unified-reality-cloud-studio-and-geocloud-drive)
- [Hexagon GeoCloud desktop app FAQ](/v1/docs/hexagon-geocloud-hexagon-geocloud-desktop-app-faq)
- [Merge former GeoCloud Drive and Reality Cloud Studio accounts](/v1/docs/hexagon-geocloud-merge-former-geocloud-drive-and-reality-cloud-studio-accounts)