---
title: "Activating your subscription"
slug: "hexagon-geocloud-activating-your-subscription"
updated: 2026-10-05T08:45:33Z
published: 2026-10-05T08:45:33Z
canonical: "rcdocs.leica-geosystems.com/hexagon-geocloud-activating-your-subscription"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://rcdocs.leica-geosystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activating your subscription

Users who created an **Hexagon GeoCloud** company account previously can follow these instructions to (re)activate the subscription. Users may have previously created the company account but:

- Did not complete the activation steps during the account sign-up process, as defined [here](/v1/docs/hexagon-geocloud-sign-up-for-a-company-account)
- It was before November 2024. In this case, it may be required to enter the EID and unique URL provided in June 2025. Entering the EID will enable continued use of the platform and a robust usage dashboard that reflects total usage against the account's limit and usage within the categories of upload, download, and processing.

## Activating an EID

1. Navigate to [geocloud.hxdr.app](https://geocloud.hxdr.app/) and log in with an Admin account. See [Login and authorisation](/v1/docs/hexagon-geocloud-login-and-authorisation) if you need help with this step.

> [!NOTE]
> The email used in the Personal Details section of the account creation process will be the default Admin account.
2. Click your account badge (bottom-left corner).![Account badge highlighted in the bottom-left corner](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/hexagon-geocloud-activating-your-subscription-account-badge.png)
3. Click **Subscriptions**.![Account menu with Subscriptions highlighted](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/hexagon-geocloud-activating-your-subscription-subscriptions-menu.png)
4. A **"No active subscriptions at the moment."** message will appear.

> [!NOTE]
> For a new account, you will be prompted to add a previously purchased subscription or contact sales.
5. Click **Enter EID**.![No active subscriptions message with the Enter EID button highlighted](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/hexagon-geocloud-activating-your-subscription-enter-eid-button.png)
6. Locate your **Entitlement ID (EID)** delivered by email and:
  1. Included in an attached Entitlement Certificate

> [!WARNING]
> Ensure the **Product** on the Entitlement Certificate is **GeoCloud Subscription**. If it is not, it is the incorrect EID and should not be entered here. Contact your sales rep if you do not have this product name on the Entitlement Certificate.

![image-20260402-124557.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image-20260402-124557.png)
7. Or within the email body with a unique activation link

![RCS Subscription Email](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image-20250604-141823.png)

Invitation email with EID and unique URL (URL not shown)
8. Enter the **EID**.

![EID dialog with a sample EID entered and the Submit button highlighted](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/hexagon-geocloud-activating-your-subscription-enter-eid.png)
9. Click **Submit**.
10. GeoCloud will activate the subscription and notify you with a message stating "Your subscription has been activated successfully!" in the lower right-hand corner of the screen.

![RCS Subscription Activated](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image-20250604-142243.png)
11. You will be redirected to your subscription dashboard. Please confirm that the subscription listed here matches the expected data quota.

Please use the **Contact Sales** or **Contact Support** buttons if anything is incorrect.

![image-20241015-182438.png](https://cdn.document360.io/820e11db-8ed5-45ae-ac86-f6b77dcb2aa7/Images/Documentation/image-20241015-182438.png)

## Renewing your subscription

Renewal is not self-service. Contact your region's **Customer Success Team** at least 30 days before your subscription expires.

| Region | Contact e-mail |
| --- | --- |
| EMEA | [customersuccess.realitycapture.emea@hexagon.com](mailto:customersuccess.realitycapture.emea@hexagon.com) |
| APJ | [customersuccess.realitycapture.apj@hexagon.com](mailto:customersuccess.realitycapture.apj@hexagon.com) |
| Americas | [customersuccess.realitycapture.americas@hexagon.com](mailto:customersuccess.realitycapture.americas@hexagon.com) |

Customer Success will email a new Entitlement Certificate. Apply the new **EID** using the steps in *Activating an EID* above.

> [!NOTE]
> Renewals issued before expiry take effect on the existing expiry date, so no remaining quota is lost when you renew early.