---
title: "CYE Troubleshooting"
slug: "cyclone-enterprise-cye-troubleshooting"
status: "new"
updated: 2026-09-04T16:10:14Z
published: 2026-09-04T16:10:14Z
canonical: "rcdocs.leica-geosystems.com/cyclone-enterprise-cye-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://rcdocs.leica-geosystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CYE Troubleshooting

This section addresses common issues that users may experience and their solutions as detailed in the pages that follow.

*Use the Navigation Tree to move to the next section or search for your desired topic.*

- [Can't Reach Cyclone ENTERPRISE login page](/v1/docs/cyclone-enterprise-can-t-reach-cyclone-enterprise-login-page)
- [Cyclone ENTERPRISE is stuck on "Loading..."](/v1/docs/cyclone-enterprise-cyclone-enterprise-is-stuck-on-loading)
- [Can't see 3D or Pano Image data (only SiteMap) in TruView LIVE](/v1/docs/cyclone-enterprise-can-t-see-3d-or-pano-image-data-only-sitemap-in-tr)
- [Can't Zoom In/Out with the mouse wheel in TruView LIVE in a Chrome browser](/v1/docs/cyclone-enterprise-can-t-zoom-in-out-with-the-mouse-wheel-in-truview)
- ["Problem validating the license" message with a valid license](/v1/docs/cyclone-enterprise-problem-validating-the-license-message-with-a-vali)
- [CYE Root User's default credentials are not working on first login](/v1/docs/cyclone-enterprise-cye-root-user-s-default-credentials-are-not-workin)
- [Publish to Cyclone ENTERPRISE fails](/v1/docs/cyclone-enterprise-publish-to-cyclone-enterprise-fails)