Troubleshooting

Settings and Customization

• Using Multiple Monitors with Display Scaling Above 100%
• Restrictions on Using Non-ASCII Characters
• Screen Resolution Restrictions
• Optimal Windows Scaling Settings
• Misplaced Setup Icons at High Scaling
• Temp Folder Cleanup Behaviour
• Managing Temporary Disk Space for RCP Export

Graphics

• Setting the Dedicated Graphics Card
• Fixing Graphics Card Anomalies
• Upgrading Graphics Card Drivers

Compatibility Check

• Operating System and Environment Limitations
• Hardware Limitations
• FARO Firmware Limitations
• Cyclone FIELD 360 Does Not Show All Projects

Data Handling

• Unsupported Project Storage Locations
• Data Loss When Relocating Projects Accessed by Cyclone REGISTER 360 PLUS 2025
• Network Data Import Issue
• Restoring Point Cloud Cleaning in Cyclone REGISTER 360 PLUS 2023.1.0
• Missing Setups When Exporting Structured Data to RCP
• Failure to Convert Projects to New Format
• Support for the New FAFx Format in Cyclone REGISTER 360 PLUS 2025.0.0/2025.0.1

Core Workflow

• Incorrect Landing Page After Publishing to Cyclone ENTERPRISE
• Missing Setups when Publishing to TruView Cloud
• Issue With Creating Virtual Targets
• Blurred Imagery in E57 when Imported in ReCap
• Published RCP Displays Black Map
• Failure to Apply Control During Automatic Target Acquisition
• HDR Images Appear Grey
• Deleting UCS Related to Specific Setup

Scanner-Related Issues

• BLK360: Low Battery Behaviour
• RTC360: Import Error Due to Non-Latin Characters in Data Components
• BLK ARC: Static Scans Are Missing When Imported Directly From the Scanner
• BLK ARC: Invalid Global Coordinates Upon Import
• BLK ARC: Direct Data Import Issue
• BLK2FLY: B&W Target Extraction